Terms of service

1. Scope of these terms

These Terms of Service govern access to and use of our website, the services offered through our website, and orders placed for delivery within Australia.

By accessing our website or placing an order, you confirm that you have read, understood and accepted these Terms of Service.

2. User accounts and responsibilities

Some features of our website may require you to create a personal account.

You agree to provide information that is accurate, complete and up to date.

You are responsible for keeping your account login details confidential and secure. Activities carried out through your account will be treated as activities authorised by you.

We may suspend or close an account if we identify a breach of these Terms of Service.

We are not responsible for consequences arising from:

Incorrect or incomplete information provided by you.
Improper use of our website.
Unauthorised access resulting from inadequate protection of your login details.

3. Products, availability and prices

We make every effort to present our products as accurately as possible.

Differences may occur due to:

The materials used and manufacturing processes.
Your screen settings and the device used to view our website.

We may update product descriptions, images, technical specifications and prices from time to time.

The price displayed at the time you confirm your order is the price charged for that order.

All prices are displayed in Australian dollars (AUD). Any taxes and delivery charges, if applicable to the order, will be shown before payment is confirmed.

Before confirming an order, you can review the product prices, delivery charges, taxes and total amount payable.

4. Orders and payments

By placing an order, you agree to these Terms of Service.

The ordering process includes:

Selecting products.
Adding products to your shopping cart.
Providing the information required to complete the order.
Selecting a payment method.
Confirming payment.

Full payment is required when the order is confirmed.

An order becomes binding once payment has been received and an order confirmation has been sent to you by email.

The order confirmation includes a summary of your purchase, the main product details, prices, payment method and delivery information.

5. Shipping

After payment is received, orders are normally processed within 5 business days.

Order processing cut-off time:

Orders placed before 4:40 PM on a business day will begin processing that day.
Orders placed after 4:40 PM will begin processing on the next business day.
Orders received on a public holiday will begin processing on the next business day.

We provide standard delivery, with free standard shipping on all products within Australia.

The estimated delivery time is 7–13 business days after dispatch.

For more information, please see our Shipping Policy.

6. Order cancellations

You may request to cancel an order within 24 hours of payment confirmation, provided the order has not yet been dispatched or handed over to the fulfilment centre or carrier.
If the cancellation request meets these conditions, the refund will be issued using the original payment method.
If more than 24 hours have passed since payment confirmation, or the order has already been dispatched, cancellation will no longer be available.
In that case, you will need to wait for delivery and may then request a return within 30 days of receiving the product.

For more information, please see our Order Cancellation Policy.

7. Returns and refunds

For warehouse management, logistics planning and inventory control reasons, we do not offer direct product exchanges.

You may request a return within 30 days of receiving your order.

Returns may be requested in the following circumstances:

The product received is different from the item ordered.
The product arrives damaged or defective.
You wish to make a change-of-mind return, provided the product has not been used or assembled, is in its original condition, retains its original packaging and includes all supplied accessories.

A return shipping label is included in the parcel. You can find the return label inside the package when your order arrives.

Once we receive and inspect the returned product, your refund will be processed within 2–6 business days.

Refunds will be issued to the original payment method.

The time it takes for the funds to appear in your account depends on your bank or payment provider.

For more information, please see our Refunds Policy.

8. Personal information and privacy

We collect and handle personal information to:

Process and manage orders.
Provide customer support and order communications.
Send communications you have agreed to receive.
Prevent fraud and protect payment transactions.

We may share personal information with service providers when necessary to process orders, arrange delivery, provide customer support or protect transactions. We take steps to ensure that personal information is handled securely.

We use technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse or disclosure.

9. Disputes

If a dispute arises, you and we will first try to resolve it amicably through our customer service team.

These Terms of Service are governed by the laws of Australia.

If a dispute cannot be resolved through customer support, either party may seek assistance through the appropriate Australian dispute resolution channels or refer the matter to a competent Australian court.