Payment methods

1. General information

This Payment Policy explains how payments are handled for orders delivered within Australia.

We use payment solutions designed to support secure electronic payment transactions and protect payment information.

Where required by the payment process, payment service providers may use additional customer authentication to help protect electronic transactions.

Card payments are processed through payment service providers that use PCI DSS security standards to help protect payment card information.

All transactions are processed through secure channels using encryption technologies and appropriate authentication procedures.

2. Accepted payment methods

Our website accepts the following international credit cards:

Diners Club.
Discover.
JCB.
Mastercard.
Visa.

These payment methods allow customers to complete transactions conveniently and securely.

We do not charge additional fees for using the payment methods available on our website.

Any fees charged by your bank, card issuer or payment service provider are outside our control.

3. Transaction security

Payments are protected by security protocols designed to keep payment information confidential.

We do not store complete payment card details.

Payments are processed through payment service providers that use PCI DSS security standards to protect card information.

Your bank, card issuer or payment service provider may request additional authentication as part of its electronic payment security process.

If additional verification is requested, such as a one-time code, confirmation through your banking app or another authentication method, you must follow the instructions provided by your bank or card issuer.

4. Payment verification and authorisation

During checkout, your bank, card issuer or payment service provider may automatically verify the transaction.

Once payment authorisation is approved:

Your order is confirmed.
You will receive an order confirmation by email.
The payment amount may be authorised, charged or temporarily held, depending on the procedures of your bank, card issuer or payment service provider.

5. Currency, prices and charges

All transactions are processed in Australian dollars (AUD).

We do not charge additional fees for using the accepted payment methods.

No additional payment will be requested at the time of delivery.

Any taxes and delivery charges, if included in your order, will be displayed before you confirm payment.

Before placing your order, you can review the product prices, delivery charges and total amount payable.

6. Payment issues

If a payment is declined or cannot be completed, we recommend that you:

Check your card number, expiry date and security code.
Make sure you have sufficient funds or available credit.
Confirm that your card allows online and international payments.
Complete any additional authentication requested by your bank or card issuer.
Contact your bank or card issuer if further authorisation is needed.

If the issue continues, you can contact us for assistance.

We can help check the status of your order, but we cannot approve, unlock or change a transaction declined by your bank, card issuer or payment service provider.