1. Introduction and environmental commitment
This Environmental Policy outlines our approach to the responsible management of products, packaging, deliveries and environmental information provided to customers through our website.
We sell furniture and homewares, and we recognise the importance of reducing waste, managing packaging responsibly and providing customers with clear and useful environmental information.
We aim to consider environmental responsibility throughout our product handling, packaging and delivery processes.
2. Products, materials and responsible selection
We pay attention to the selection of furniture and homewares designed for durable, stable and practical use in everyday homes.
Where products contain timber or timber-based components, we consider the available information about the origin and responsible management of these materials.
We do not make broad, absolute or unverifiable environmental claims. Environmental information displayed on our website should be clear, easy to understand and not misleading.
Information about materials, product composition, use, maintenance and disposal is provided based on the information available for each individual product.
3. Packaging and waste reduction
We use packaging designed to protect furniture and homewares during transport, taking into account product dimensions, weight and fragility.
Where practical, packaging is selected to reduce unnecessary materials while maintaining adequate protection during delivery.
We aim to manage packaging responsibly and minimise avoidable packaging waste.
Information about packaging materials and waste separation instructions may be provided on packaging where available.
Customers are encouraged to check the packaging labels and follow the recycling and waste collection instructions provided by their local council in Australia.
4. Waste hierarchy and customer practices
We encourage responsible waste management in the following order of priority:
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Prevention.
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Preparation for reuse.
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Recycling.
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Other recovery methods.
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Disposal.
We encourage customers to care for their products properly, follow assembly and maintenance instructions, and dispose of packaging through local recycling and waste collection services.
When a product is no longer usable, customers should check the options provided by their local waste management services, particularly for bulky furniture, mixed materials or components that cannot be placed in ordinary household waste collection.
5. Environmental communication and continuous improvement
We aim to provide clear and verifiable environmental information that reflects the products and packaging actually offered on our website.
Environmental statements should not create confusion about product features, material composition, packaging recyclability or the environmental impact of our services.
We review the environmental information on our website to help ensure that it remains clear and does not mislead customers.
We may update this Environmental Policy when our packaging processes, delivery methods, material information or operating requirements change.
6. Customer service
For enquiries about this Environmental Policy, packaging, recycling, delivery, returns or orders, please contact us using the details below:
Email: contact@kanoispace.com
Phone: +81 (801) 925 90 39
Business address: 306, 1-10-5-80 TSUKISAMU NISHI, TOYOHIRA-KU, SAPPORO-SHI, HOKKAIDO 062-0021, JAPAN
Customer service hours: Monday to Friday, 9:40 AM – 4:40 PM
Delivery area: Australia