Shipping policy

1. Delivery area

We offer standard delivery exclusively within Australia.

All orders are delivered to shipping addresses located within Australia.

Deliveries are arranged through professional freight and logistics providers experienced in transporting furniture and homeware products.

  • All products include free shipping within Australia.

2. Shipping costs

All orders placed within Australia qualify for free standard shipping.

The final order amount includes product prices and applicable taxes.

Customers do not need to pay additional standard shipping fees for deliveries within Australia.

3. Order processing and handling

Once payment has been confirmed, orders are generally processed within 5 business days.

Order processing cut-off time:

  • Orders placed before 4:40 PM on a business day will be processed on the same business day.

  • Orders placed after 4:40 PM will begin processing on the next business day.

  • Orders received on a public holiday will begin processing on the next business day.

Processing times may vary depending on order volume, stock availability and warehouse operations.

4. Shipping method and delivery timeframe

Products are delivered through professional freight and logistics providers selected according to the type, weight, volume and dimensions of the purchased items.

We provide standard delivery for all orders within Australia at no additional shipping cost.

The estimated delivery timeframe is 7–13 business days after dispatch.

For larger furniture items, delivery arrangements may depend on the dimensions and handling requirements of the products.

Delivery delays may occur due to logistics disruptions, transport restrictions, incorrect delivery details or changes requested by customers to scheduled delivery appointments for bulky furniture.

If a delay occurs, customers can contact us using the contact details below to request an update on their order.

5. Prices and taxes

All prices displayed on our website are shown in Australian dollars (AUD).

Displayed prices include applicable taxes.

Before confirming an order, customers can review the product prices, shipping costs, taxes and total amount payable.

Product prices, additional charges and purchase conditions are clearly displayed before checkout is completed.

6. Customer support

For enquiries about orders, shipping, delivery, product receipt or order information, customers can contact us using the details below:

Email: contact@kanoispace.com

Phone: +81 (801) 925 90 39

Business address: 306, 1-10-5-80 TSUKISAMU NISHI, TOYOHIRA-KU, SAPPORO-SHI, HOKKAIDO 062-0021, JAPAN

Customer service hours: Monday to Friday, 9:40 AM – 4:40 PM

Delivery area: Australia