Legal notice

1. General information

This Legal Notice sets out the terms for accessing, browsing and using our website, together with the responsibilities associated with the content, services and features provided through the website.

By accessing or using our website, visitors acknowledge that they have read and understood the conditions outlined in this Legal Notice.

2. Website access and acceptable use

Customers and visitors agree to use our website responsibly and respectfully, without interfering with its normal operation or the experience of other users.

Our website must not be used to:

Carry out unlawful or fraudulent activities.
Upload or distribute content that may damage or interfere with website operations.
Attempt to gain unauthorised access to systems, accounts, data or restricted areas.
Copy, misuse or commercially exploit website content without prior permission.

We reserve the right to modify, update, temporarily suspend or remove website content and services when necessary to maintain website operations and improve the customer experience.

3. Product and service information

Our website provides information about furniture and homeware products, including product descriptions, features, prices, stock availability and purchasing conditions.

We make reasonable efforts to ensure that the information displayed on our website is clear, accurate and up to date.

Some differences may occur due to:

Natural variations in product materials, finishes and manufacturing.
Display settings and configurations of the customer's device.
Technical differences in image rendering and screen resolution.

Product images, descriptions and specifications are provided to help customers understand the items before making a purchase.

The final purchase price is the amount displayed at the time the order is confirmed.

4. Intellectual property

All content displayed on our website, including written materials, photographs, product images, designs, graphics, logos, layouts and other visual materials, belongs to us or is used with the appropriate permission.

Customers and visitors must not reproduce, distribute, modify, publish, commercially exploit or otherwise use website content without our prior written permission.

Website content may be viewed and used for personal shopping, product research and accessing the services provided through our website.

5. Customer responsibilities

Customers and visitors are responsible for:

Providing accurate and complete information when placing an order.
Keeping their account login details secure when using a personal account.
Checking order details carefully before completing a purchase.
Using our website responsibly and following the conditions outlined in this Legal Notice.
Ensuring that information submitted through our website is truthful and accurate.

Customers may be held responsible for problems, losses or damage caused by misuse of the website or failure to follow the stated conditions.

6. Our responsibilities

We make reasonable efforts to maintain the availability, security and proper operation of our website.

However, uninterrupted access cannot be guaranteed at all times.

We may not be able to prevent every issue arising from:

Technical failures caused by external factors.
Temporary website interruptions or maintenance.
Errors resulting from incorrect website use.
Disruptions involving external payment providers, freight carriers or technical service providers.

We take reasonable steps to maintain website performance and protect information handled through our services.

7. External links

Our website may contain links to websites or services operated by independent third parties.

These links are provided to help customers access additional information or external services.

We do not manage or control the content, terms or privacy practices of external websites.

Customers who visit third-party websites do so at their own discretion and should review the conditions and privacy information provided by those websites.

8. Personal information and privacy

We handle personal information with care and use it for purposes connected with operating our website and providing customer services.

Personal information may be collected and used for:

Processing and managing orders.
Handling payments.
Arranging product delivery.
Providing customer support.
Managing customer enquiries and communications.
Maintaining website security and preventing fraudulent activities.

Customers may submit enquiries about their personal information or request assistance by contacting us through our customer service email address.

9. Governing conditions and dispute resolution

This Legal Notice is intended for customers accessing our website and purchasing products within Australia.

If a disagreement arises concerning website access, product information or the services we provide, customers are encouraged to contact us first so that we can work towards a reasonable and amicable resolution.

We will make reasonable efforts to review customer concerns, discuss possible solutions and resolve complaints through direct communication.

Where a mutually acceptable outcome cannot be reached, the matter may be referred to the appropriate dispute resolution channels in Australia.