Privacy policy

1. Scope of this policy

Personal information refers to information that identifies or can reasonably be used to identify an individual, either directly or indirectly.

Personal information collected through our website may include:

  • Full name.

  • Postal address.

  • Email address.

  • Payment information.

  • Technical information generated when browsing or using our website.

We handle personal information with care and use reasonable measures to maintain its confidentiality, security and proper management.

This Privacy Policy explains how we collect, use, store and protect personal information when customers browse our website, place orders or contact us.

2. Data collection and use of cookies

Personal information may be collected in the following circumstances:

  • When creating a customer account.

  • When placing an order.

  • When submitting enquiries through contact forms or email.

  • When subscribing to our customer communications.

  • When browsing or using our website through cookies and similar technologies.

Cookies are small data files stored on a customer's device when visiting our website. They help us maintain website functionality, remember preferences and understand how visitors use our website.

Cookies may be used for the following purposes:

  • Maintaining the technical operation of our website.

  • Improving the browsing and shopping experience.

  • Analysing website traffic and performance when permission has been provided.

  • Remembering selected customer preferences.

When visiting our website for the first time, customers may be given the following options:

  • Accept all cookies.

  • Reject non-essential cookies.

  • Manage individual cookie preferences.

These options may be accessed through the cookie notice, the cookie preference management tool available on our website or the customer's browser settings.

Where permission is required, non-essential cookies will only be activated after the customer has provided their consent.

3. Use and disclosure of personal information

We collect and use personal information for the following purposes:

  • Managing customer orders and product deliveries.

  • Providing customer support and after-sales assistance.

  • Sending communications that customers have agreed to receive.

  • Protecting transactions and preventing fraudulent activities.

We do not sell personal information.

We do not disclose personal information to third parties for their independent marketing activities.

Personal information may be shared with the following service providers when necessary to operate our website and fulfil customer orders:

  • Freight and logistics providers for order delivery.

  • Payment service providers for payment processing and refunds.

  • Technical service providers for website operation and maintenance.

  • Accounting and administrative service providers for financial and business record management.

  • Government authorities or public bodies where disclosure is required.

Third-party service providers who handle personal information on our behalf are expected to maintain appropriate confidentiality and security measures and use the information only to perform their assigned services.

4. Data retention and cookie management

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, maintain business records and manage customer requests.

Our general retention periods are as follows:

  • Order information: Up to 5 years after delivery for after-sales assistance, customer complaints, fraud prevention and protection of our business interests.

  • Customer support information: Up to 3 years after the last interaction, unless an earlier deletion request can be accommodated.

  • Information collected through consent: Until consent is withdrawn or the retention period stated when consent was provided has ended.

  • Technical session cookies: For the duration of the browser session.

  • Persistent technical cookies: For the period needed to perform their intended technical function.

  • Analytics, preference and non-essential cookies: Up to 6 months after the customer's cookie preferences have been recorded, unless those preferences are renewed or changed.

Customers may withdraw their cookie consent at any time through:

  • Their browser settings.

  • The cookie preference management tool available on our website.

  • A request sent to our customer service email address.

Withdrawing consent does not affect the processing of information carried out before the withdrawal.

5. Customer privacy rights

Customers may contact us to request assistance with their personal information.

Depending on the circumstances, customers may request:

  • Access: Obtain a copy of personal information we hold about them.

  • Correction: Request corrections to inaccurate or incomplete personal information.

  • Deletion: Request the deletion of personal information when it is no longer needed for its original purpose and deletion can be accommodated.

  • Restriction: Request that certain uses of their personal information be limited.

  • Data portability: Request a copy of their personal information in a commonly used electronic format where this can be provided.

  • Objection: Object to certain uses of their personal information.

  • Withdrawal of consent: Withdraw previously provided consent for optional communications or non-essential cookies.

  • Privacy enquiries: Submit questions or complaints about the handling of their personal information.

To make a privacy request, customers can contact us using the email address provided in this policy.

We may request additional information to verify the customer's identity before processing a privacy request.

6. Reasons for processing personal information

We collect and process personal information for the following business purposes:

Order fulfilment and customer service

Personal information is used to manage purchases, process payments, arrange deliveries, handle returns and refunds, and provide after-sales assistance.

Customer consent

With customer permission, we may send optional communications and use non-essential cookies to improve the browsing experience.

Customers can withdraw their consent at any time.

Website security and business operations

We use personal information when necessary to maintain website security, prevent fraudulent activities, manage customer complaints, protect our business interests and improve technical performance.

Business record management

Certain information may be retained to maintain financial, administrative and transaction records and to manage our business operations.

7. Personal information security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure or accidental destruction.

Our security measures include:

  • Restricting access to personal information to authorised personnel.

  • Using technical security systems to protect transactions.

  • Managing access to order processing and administration tools.

  • Retaining personal information only for the stated periods where possible.

  • Reviewing service providers that handle personal information on our behalf.

We regularly review our security practices and take reasonable steps to maintain the protection of customer information.

8. Customer support

For enquiries about personal information, cookies, privacy requests or the exercise of customer privacy rights, customers can contact us using the details below:

Email: contact@kanoispace.com

Phone: +81 (801) 925 90 39

Business address: 306, 1-10-5-80 TSUKISAMU NISHI, TOYOHIRA-KU, SAPPORO-SHI, HOKKAIDO 062-0021, JAPAN

Customer service hours: Monday to Friday, 9:40 AM – 4:40 PM

Delivery area: Australia