Order Cancellation Policy

1. Order cancellation conditions

Customers may request to cancel an order within 24 hours of payment confirmation, provided the order has not yet been dispatched or handed over to the fulfilment centre or freight carrier.

If the cancellation request meets these conditions, the refund will be issued using the original payment method.

Once an order has been dispatched or more than 24 hours have passed since payment confirmation, the order can no longer be cancelled.

In this situation, customers must wait until the order has been delivered before submitting a return request within 30 days of receiving the goods.

2. How to request an order cancellation

All order cancellation requests must be submitted by email.

To help us identify and verify the order, customers must include the following information:

Order number.
Proof of payment, receipt or screenshot of the transaction.

Once we receive the request, we will review the information provided by the customer.

If the order has not yet been dispatched or handed over to the fulfilment centre or freight carrier, the cancellation request may be approved.

If the order has already been dispatched, customers must wait for delivery and follow our return procedure.

A return shipping label is included inside the original parcel. Customers will receive the return label together with their purchased products and can use it when arranging a return.

Custom-made or clearly personalised products are not eligible for change-of-mind returns, as these items are produced according to the customer's individual specifications.

3. Cancellation verification and refunds

After receiving a cancellation request, we will review the information supplied by the customer.

If the request meets the conditions outlined in this policy, we will send a confirmation by email.

Once the cancellation has been approved, the refund will generally be processed within 2–6 business days.

Refunds will be issued using the original payment method used for the order.

The time required for the refunded amount to appear in the customer's account depends on the processing times of the relevant bank or payment provider.