Contact information

1. Introduction

Customer service is an essential part of our business.

We place great importance on the quality of our support, clear communication and making it easy for customers to contact us.

We aim to provide clear contact details and order communication so customers can easily reach our customer service team when they need assistance.

2. Customer service availability

Our customer service team is available Monday to Friday, from 9:40 AM to 4:40 PM.

Customer service is unavailable on public holidays in Australia.

During these hours, we review customer enquiries and aim to provide clear, consistent and helpful responses.

Enquiries received outside customer service hours will be reviewed from the next business day.

3. Enquiry handling and response times

Each enquiry is reviewed individually.

We aim to respond as soon as possible during customer service hours.

The assistance provided will depend on the nature of the enquiry, the order number and the stage of the purchasing process.

Our goal is to provide clear, consistent and efficient customer support.

For enquiries about orders, payments, delivery, cancellations, returns or refunds, please provide the information needed for us to review your request.

4. Helpful information

To help us handle your enquiry efficiently, we recommend contacting us by email and including the following information where possible:

Your order number.
A clear and detailed description of your enquiry.
Photos of the product if your enquiry concerns damage, defects or delivery issues.
Proof of payment, a receipt or a screenshot of the transaction if your enquiry concerns a cancellation or refund.

We provide customer support throughout the order process, including: